Hall of Fame Speaker – New York Times and Wall Street Journal Bestselling Author
Shep Hyken, CSP, CPAE is a speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
Keywords: Customer service, customer loyalty, internal service, motivation, customer experience, seminars, professional speaker, Shep Hyken, The Customer Focus, customer service articles, internal service articles
Interview Q&A
How long have you been in business?
30+ Years
What is your primary product or service?
Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. He is a customer service speaker and New York Times and Wall Street Journal bestselling business author. Shep works with companies who want to build loyal relationships with their customers and employees.
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